Car shipping is almost always a simple and reliable affair. Your car is picked up on time for a reasonable price and it is delivered when it was promised and in the same condition in which it left your care. But how do you handle those rare instances when your car shows up at its destination with a scratch on the paint or a tear in the upholstery…or even missing an expensive rim?
First of all, whenever your car is picked up by a car shipping representative, make sure you complete an original inspection report. This will make note of pickup and delivery instructions, the mileage of the vehicle and the condition of it. Go over the car carefully with the car shipping representative, making note of any paint or body damage, the condition of the mirrors and all the windows, and the condition of the interior. Detailing the condition of your car protects you as well as the transportation company.
Then, when the vehicle is delivered to its ultimate destination, use that inspection report to go over the vehicle again. Take your time in going over your car, making note of any new damage on the inspection report. Point out any damage to the driver who delivered your vehicle and then have him sign the inspection report. This will generally be your only recourse in being reimbursed for repairs of damage that occurred while your vehicle was in the care of the transportation company. Finally, contact the transportation company to discuss the situation. Any reliable company will work with you to make sure your vehicle is repaired in a manner that is acceptable to both of you.
Source:
http://www.autotransportreviews.com/tips.php
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